Frequently Asked Questions

Yes, absolutely. All of our branded toys are from licenced distributors from Australia, USA and Japan.

We accept VISA, MasterCard, American Express, Discover, Google pay, Apple Pay, Paypal and ZIP Payments. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery. We do accept cash for pick ups.

We currently do not offer cash on delivery when you purchase online.

We do accept cash for pick ups.

Orders are processed in the order we receive them unless you've chosen expedited shipping. You can track your order status on a tracking page & also signup for alerts on a courier website.

Standard delivery time is 2 - 7 business days.

Some of our products are short on supply, there are delays with the delivery time. Estimated delivery time is 2 - 3 weeks.

Expressed delivery time is 1 - 5 business days.

Nearing and during the holiday seasons, there will be further delays.

Some items may be shipped in separate parcels due to items being sent from different warehouses.

All products will be shipped accordingly. If there are any changes with your order we will be in touch.

Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps.

Please contact support at: info@theplushkingdom.com.au 

Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support to check if it's eligible for replacement.

If the product is to be found defective, we will give you a full refund or ship the same product or an equivalent value of the product.

We offer free returns within 30 days of the date you received it. Please make sure you put items back in their original packaging before you send them back to us. The product must be unworn and unwashed, with hang tags attached, and accompanied by proof of purchase. All products are subject to inspection once we receive them.

NO REFUNDS for single and bulk pokemon cards.

The best way to change your order is to contact our support or simply give us a call during our business hours. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.

Please contact support at: info@theplushkingdom.com.au