Orders are processed in the order we receive them unless you've chosen expedited shipping. You can track your order status on a tracking page & also signup for alerts on a courier website.

Standard delivery time is 2 - 7 business days.

Some of our products are short on supply, there are delays with the delivery time. Estimated delivery time is 2 - 3 weeks.

Expressed delivery time is 1 - 5 business days.

Nearing and during the holiday seasons, there will be further delays.

Some items may be shipped in separate parcels due to items being sent from different warehouses.

All products will be shipped accordingly. If there are any changes with your order we will be in touch.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Once the item has been returned, we will process your refund from 1 - 3 business days.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

NO REFUNDS for single and bulk pokemon cards.

To start a return, you can contact us at info@theplushkingdom.com.au. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@theplushkingdom.com.au.